1️⃣ Worldwide Shipping Availability
KSENDY ships internationally to selected countries, including the United States, the United Kingdom, South Korea, and parts of Europe and Oceania.
We are continuously expanding our shipping destinations.
If your country is not listed at checkout, please contact us through the shop’s internal chat to check availability.
2️⃣ Shipping Fees & Free Shipping
Shipping fees vary depending on the destination and shipping method.
Free shipping is available on orders over $100 for eligible countries and shipping options.
Exact shipping costs are displayed at checkout before payment.
3️⃣ Order Processing & Dispatch Time
In-stock items are usually shipped within 3–7 business days.
- Pre-order items are shipped after the official release date.
Once shipped, a tracking number will be provided.
4️⃣ Pre-Order & Tracking Information
For pre-order items, a tracking number may be uploaded before the release date due to system processing.
Please note that this does not indicate early shipment.
The item will be dispatched only after the official release date.
5️⃣ Customs Duties & Express Shipping (DHL)
Under standard shipping methods, KSENDY aims to minimize customs-related charges whenever possible.
However, if express shipping services such as DHL are requested, additional fees including customs duties, import taxes, and extra shipping charges may apply.
In such cases, customs fees are assessed by local authorities and must be paid by the buyer upon delivery.
6️⃣ Shipping Issues & Support
If you have any questions regarding shipping, delivery status, or country availability, please contact us via the shop’s internal message or chat feature.
We usually respond within 24–48 business hours.