1️⃣ Is KSENDY a legit and trusted K-pop shop?
Yes. KSENDY is a legitimate and trusted K-pop shop based in Korea.
We have successfully served many international customers and focus on providing authentic products, secure payments, and reliable worldwide shipping.
2️⃣ Are your albums and magazines official?
All albums, magazines, and merchandise sold at KSENDY are 100% official and authentic.
We source products only from official distributors and verified suppliers in Korea.
3️⃣ Will all original inclusions be included?
Yes. All original inclusions such as photocards, posters, and inserts are included unless clearly stated otherwise on the product page.
4️⃣ Do you ship worldwide?
Yes, we currently ship to selected countries, including the United States, the United Kingdom, South Korea, and several countries in Europe and Oceania.
We are continuously expanding our shipping destinations.
If your country is not listed or if you would like us to ship to a specific country, please contact us through the shop’s message or chat feature, and we will be happy to check availability for you.
5️⃣ How long does shipping take?
- In-stock items: shipped within 3–7 business days
- Pre-order items: shipped after the official release date
Tracking information will be sent via email once shipped.
6️⃣ Can I cancel or change my order?
Orders may be canceled or modified before shipment.
However, for pre-order items, cancellation may not be possible even if the item has not yet been shipped, as orders are placed with suppliers in advance.
If you have any questions regarding your order, please contact us through the shop’s internal message or chat feature before placing your purchase.
7️⃣Do you accept returns or refunds?
Returns or refunds are accepted only in cases of damaged, defective, or incorrect items.
An unboxing video is required for all claims.
Please note that outer boxes are used solely to protect the product during shipping.
Minor damage to the outer box does not qualify as a reason for return or refund, as it does not affect the actual product.
If you have any concerns, please contact us through the shop’s internal message or chat feature.
8️⃣Will I have to pay customs fees or import taxes?
As a general rule, KSENDY covers customs-related handling under standard shipping methods whenever possible.
However, if you request express shipping services such as DHL or other courier services, additional charges such as customs duties, import taxes, and extra shipping fees may apply.
In such cases, customs duties and taxes are assessed by local customs authorities and must be paid by the buyer upon delivery.
KSENDY is not responsible for customs fees or delays caused by customs clearance.
9️⃣How can I contact customer support?
You can contact us through the shop’s internal message or chat feature at any time.
We usually respond within 24–48 business hours.
❓ What if the item I’m looking for is not available?
If you can’t find the item you’re looking for in our shop, please contact us through the shop’s internal chat or message feature.
We will check availability with our suppliers and, if possible, register the item so you can place an order.